Refunds Policy

At SANNIO.S, we take pride in the craftsmanship of our luxury silk eveningwear. If you are not fully satisfied with your purchase, we offer returns and exchanges under the following terms:

1. Return Eligibility

• Returns must be requested within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with all tags and packaging intact.
• Customized or made-to-order items are final sale and not eligible for return.

2. How to Start a Return

Please email us at sanniosofficial@gmail.com with your order number and reason for return. Our team will guide you through the return process.

3. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection via email.
• Approved refunds will be credited to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

4. Exchanges

If you would like to exchange your item for a different size or style, please contact us first, as quantities are limited for our exclusive pieces.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 48 hours of delivery with clear photos. We will prioritize resolving the issue.

6. Return Shipping

• Customers are responsible for return shipping fees unless the item is faulty or incorrect.
• We recommend using a trackable shipping method for your protection.

7. Contact

For any questions or assistance with your return, please reach out to us:

Email: sanniosofficial@gmail.com
Brand: SANNIO.S